Recruitment
RMA Engineer |
Responsibility: |
1. Responsible for analyzing and processing RMA returns for major international customers, as well as preparing CAR reports; |
2. Analyze, optimize and gradually investigate customer complaints via team work manner and keep tracking problems until they are solved; |
3. Regularly classify and statistically analyze RMA, and give feedback on TOP failure issues to the responsible department; |
4. Summarize typical cases and give feedback to the internal department for early warning to prevent similar problems from occurring again. |
Key Qualification: |
1. More than 2 years of failure analysis experience in the polarization maintaining or high power fiber optical passive components; |
2. Fluent written and spoken English, strong ability to organize and communicate; |
3. Familiar with 8D/FMEA related knowledge, able to formulate 8D report independently; |
4. Proficient in using Seven Tools for QC, 5why, Fishbone Diagram and other methods to analyze problems statistically. |
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